Reservation and cancellation policy
Legal notice
At Kineo Clinical Center, we understand the importance of efficient, high-quality care for our patients. To ensure appropriate care and minimize wait times, we have established an appointment booking and cancellation policy. Below are the procedures for scheduling and modifying your physical therapy appointments:
1. Appointment booking
1.1. To be seen, an appointment is required.
1.2. You can book your appointment using the following methods:
a) Through our official website
b) By calling the phone number: 685340765.
c) By sending a WhatsApp message to the number: 685340765.
1.3. We recommend that you make your reservation as far in advance as possible, especially if you have a preference for a specific therapist or a specific time slot.
2. Modification and Cancellation of Appointments:
2.1. If you need to modify or cancel your appointment, please notify us at least 24 hours in advance.
2.2. You can make changes or cancellations by calling or sending a message to 685340765
3. Arrival at the Appointment:
3.1. We ask that you arrive on time for your scheduled appointment.
3.2. If you arrive late, we may not be able to extend the duration of your session to make up for lost time.
3.3. If you arrive more than 15 minutes late to your appointment, we reserve the right to consider it a cancellation and assign your appointment time to another waiting patient.
4. No-Show Policy:
4.1. If you fail to show up for your appointment without prior notice, we reserve the right to apply a no-show fee.
4.2. The no-show fee will be applied to the total cost of the scheduled session and must be paid before future bookings can be made.
We appreciate your understanding and cooperation in following our physical therapy appointment booking and cancellation policy. These guidelines help us provide optimal service to all our patients and maintain efficient scheduling. If you have any questions or need more information, please do not hesitate to contact us through the channels mentioned above.
Note: We reserve the right to make changes or adjustments to this policy at any time. Any changes will be communicated through our usual contact channels and updated on our official website.